Not quite the right fit? We will help.
Little ones grow fast, so getting the size right matters. If something does not fit, you can exchange or return it within 7 days of delivery.
What can be returned
- Clothes and accessories that are unworn, unwashed and have their original tags.
- Items in their original packaging.
- For hygiene reasons, earrings and hair accessories can only be returned if they arrive damaged or faulty.
- Sale items can be exchanged for a different size but not refunded.
How to exchange or return
- Contact us within 7 days of delivery with your order number and the item you would like to change.
- We will arrange a courier to collect it from your address.
- Once it reaches us and we have checked it, we send the new size or issue your refund.
Refunds
Refunds are made within 7 working days of the item reaching us. Card payments go back to the original card. Cash on delivery orders are refunded by bank transfer to an account in your name.
Size exchanges are free. For other returns, the original delivery charge is not refundable.
Damaged or wrong item
If your order arrives damaged or is not what you ordered, please tell us within 48 hours with a photo. We will replace it or refund you in full, including delivery.